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How idealhoki88 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account or make a deposit through DANA, OVO or GoPay, how we store it, and what rights you hold over it.

Account data protectionWallet transaction privacyYour right to access and deleteCookie controls availableIndonesia-region scope
idealhoki88 How idealhoki88 Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct or remove your personal data, our support team is the direct path. You can reach us through live chat inside your account, by email, or through our messaging channel. When contacting us about a data request, have your registered mobile number ready — it speeds up identity verification so we can process your request without delay.

Live Chat Open live chat from your account dashboard to raise a privacy request or flag a data concern directly with our support team.
Email Support Send your data access or deletion request by email. Include your registered account number so we can verify your identity quickly.
In-App Messaging Use the in-app message feature on mobile to submit wallet-related privacy queries. We review requests and respond through the same channel.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption to data in transit and at rest, covering everything from your account login credentials to the wallet details attached to your DANA, OVO or GoPay transactions. Our internal access controls mean only authorised staff can view account-level data, and only when required to resolve a support case or investigate a security flag. We review our data practices regularly to keep them consistent with how the platform actually works.

Encryption in Transit

All data moving between your device and our servers — including payment confirmations from DANA, OVO or GoPay — is encrypted to prevent interception.

Cookie Controls

Session cookies store your wallet preference and language setting. You can clear or block cookies from your browser settings; some features may behave differently if you do.

Account Security Checks

Login attempts from unrecognised devices trigger an OTP verification step. This uses the mobile number tied to your account at registration.

Data Retention and Deletion

We keep your data while your account is active and for a set period after closure. Submit a deletion request via support and we will confirm the outcome in writing.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how we handle personal data, wallet records and account security. If your question is not covered here, reach our team through live chat or email.

We collect your name, email address, mobile number and the payment method you link — DANA, OVO or GoPay. Device identifiers may also be recorded to detect unusual login activity.

We share only the minimum data needed with payment processors like DANA, OVO or GoPay to complete your transaction. We do not sell your information to outside marketing parties.

Contact us through live chat or email with your registered mobile number ready. We verify your identity first, then send your data summary through the same channel you used to ask.

Yes. Submit a deletion request via support. We will action it in line with applicable retention requirements and confirm in writing once the process is complete.

Cookies remember your wallet preference and language setting between sessions. You can block or clear them in your browser settings, though some account features may respond differently.

Records are kept while your account is active and for a defined period after closure, in line with financial record obligations where local law and eligible regions apply.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.